Terms of service for iKelp POS Mobile and iKelp Pokladňa

This English text is a translation for information only. The legally binding version is the Slovak original.

This document sets out the terms of service for iKelp POS Mobile and iKelp Pokladňa (hereinafter the "services" or individually the "service"), their individual variants (editions) and the related additional services (hereinafter the "terms of service"), provided by Abiset s.r.o. (hereinafter the "provider").

These terms of service are valid from 1 September 2023. They cancel all previous versions of these terms and replace them with these new provisions.

Every user must agree to these terms of service before starting to use the service. If you do not agree with these terms of service, you may not use the service.

Validity of the terms of service

  1. These terms are published at: http://www.ikelp.com/go?key=ikelp.pos-mobile.licencia
  2. The provider reserves the right to change the terms of service at any time without the user's prior consent.
  3. The new version automatically replaces all previous versions with immediate effect. The provider is not obliged to inform the user of this.
  4. If the user does not agree with the new valid terms of service, they may no longer use the service.
  5. By confirming these terms of service, the user consents to the provider changing them in this way at any time. If the user does not agree with the new version, they will stop using the service immediately, without any claim to compensation of any kind, to the provision of data already created or to financial compensation.
  6. The terms of service are considered published and valid simply by being shown at: http://www.ikelp.com/go?key=ikelp.pos-mobile.licencia. It is the user's responsibility to keep track of changes to these terms.

Definitions

  1. User - a natural person or legal entity that has decided to use the iKelp POS Mobile service, its individual variants (editions) and the related additional services.
  2. Product - the iKelp POS Mobile or iKelp Pokladňa service, its individual variants and the related additional services.
  3. Application - another name for the Product.
  4. Provider - Abiset s.r.o., registered office: Bernoláková 1A, 90101 Malacky.
  5. Created data - data the user creates while using the application. This data is stored in the application's database.

Obligations of the provider

  1. The provider is obliged to make every effort to ensure that data created in the application by a specific user is not provided to third parties.
  2. The provider provides the services only in the territory of the Slovak Republic.

Obligations of the user

  1. The user is obliged to protect their login details from access by third parties. If the user suffers damage because third parties accessed the iKelp POS Mobile service using login details obtained from the user, the provider is not liable for such damage and the user is not entitled to claim it from the provider.
  2. The user is obliged to pay for the services used in accordance with the currently valid price list of services published at http://www.ikelp.com/go?key=ikelp.pos-mobile.cennik for the specific country and specific services. If the user is more than 14 days late with payment, the provider has the right to stop providing all services to the user. The user is not entitled to claim from the provider any damage caused by the termination of services due to unpaid invoices.

Terms of service for iKelp POS Mobile and iKelp Pokladňa

  1. The provider does not guarantee that the service will always be available. However, together with its partners, it makes every technical effort to ensure continuous 24/7 operation and availability.
  2. Using the iKelp POS Mobile and iKelp Pokladňa services requires an internet connection and a compatible device with a compatible operating system and web browser, as specified in the system requirements at http://www.ikelp.com/go?key=ikelp.pos-mobile.systemove-poziadavky. These requirements may change as the application develops.
  3. Fair use policy (FUP) rules apply to all editions and features to ensure optimal use. The FUP applies to each business location separately; the main criteria are basic values and limits, which can be extended with additional services. The basic values are 15,000 receipts per year, 100 open active orders (9-month order archive), 100 tables per location, 1,000 active goods items, 50 goods categories and 3,000 active customer contacts; financial documents are not limited in number while the service is active. For free editions, the value is 3,600 receipts per year.
  4. The user agrees to take part in the provider's anonymous evaluation of usage with analytics tools, in order to improve the application's user interface and features. The data is anonymous and is used solely for the development, monitoring and maintenance of the application.
  5. Access to and use and sharing of the information and data catalogues that make the application convenient require agreeing to contribute anonymously to these catalogues with your own data as part of the shared information value. These are services such as the goods catalogue and the business contacts catalogue. Contributing to and using these catalogues is voluntary. If the user does not wish to use this functionality, they must send a written request by email to podpora(at)ikelp.sk and the functionality will be turned off for them.
  6. The iKelp POS Mobile and iKelp Pokladňa applications support connecting payment terminals and other devices intended for electronic payments. The provider reserves the right to determine which devices may be connected to its applications. The user may connect to the applications only devices from manufacturers and payment service providers that have a cooperation agreement with the provider. The provider also reserves the right to grant exceptions. If the provider considers that these terms have been breached or its interests have been harmed, it is entitled to disconnect the device from the applications and prevent its online use, without the user being entitled to compensation for damage.

Special terms for iKelp POS Mobile and iKelp Pokladňa features and editions provided free of charge

  1. The service is provided to the user free of charge. The provider is not obliged to provide this service to the customer.
  2. To use the services, the user's details must be filled in truthfully, in particular the business name, company ID (IČO), tax ID (DIČ), VAT ID (IČ DPH) if applicable, registered office address, business location address if different, and email and telephone contact. Without these details the service cannot be provided.
  3. The provider has the right to stop providing this service at any time without the user's prior consent. The provider is not obliged to inform the user of this.
  4. The provider is not obliged to provide the user with technical support or consultations.
  5. The user has no claim to the created data.

Credit

  1. After registration, every user has a credit account created.
  2. Every service or additional service for iKelp POS Mobile or iKelp Pokladňa has a set credit value, which is deducted from the credit account.
  3. If the user does not have enough credit, the service will not be provided.
  4. The user buys credit through the application or on www.ikelp.com, or www.ikelp-pokladna.sk.
  5. The user has access to the dashboard at www.ikelp.com/nastenka, or www.ikelp-pokladna.sk/nastenka, which shows their login details as well as the current value of the credit account and an exact history of credit purchases and use.
  6. If the user stops using the provider's services and unused credit remains in their account, they may ask for it to be refunded.
  7. If the user asks for a refund of unused credit, the provider reserves the right to first check whether the user still has any obligations towards the provider. If so, the provider has the right, even without the user's consent, to use the unused credit to settle these obligations. A fee of 10 credits will be charged for refunding the remaining credit. After the obligations have been checked, the remaining credit will be paid to the user's bank account by credit note no later than 30 days from the day the request is received. Credit is converted at the value at which it was purchased.
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